In both Europe and Spain there are data protection rules designed to protect your personal information that are of mandatory compliance for our company.
Therefore, it is very important to us that you understand perfectly what we intend to do with the personal data we request from you.
We will therefore be completely transparent and give you full control of your data, with simple language and clear options that will allow you to dictate what we can/will do with your personal information.
If, after reading this information, you have any questions, please do not hesitate to ask us.
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In general, your personal data will be used to allow us to interact with you and to provide our services.
Likewise, the data may also be used for other activities, such as sending advertising or promoting our activities.
Your personal data is needed in order to allow us to interact with you and be able to provide you with our services. In this regard, we will provide you with a series of boxes for you tick (or not) that will allow you to decide clearly and easily about any given use of your personal information.
Generally speaking, only our duly authorised personnel will have knowledge of the information we request.
Similarly, those entities that require access in order to ensure we are able to provide our services may be aware of your personal data. For example, our bank will know your data if the payment of our services is made by card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data will be aware of your information if this is required in order to comply with the law. By way of example, Taxation Law obliges us to provide the Tax Agency with certain information in relation to financial operations that exceed a certain amount.
In the event that, apart the circumstances previously indicated, we need to disclose your personal information to other entities, we will first request your permission in order to do so.
We will protect your data with effective security measures, based on the risks involved in the use of your data.
To this effect, our company has approved a Data Protection Policy, and annual controls and audits are carried out to verify that your personal data is safe at all times.
There are countries around the world in which your data would not be safe, and others in which it would be. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of the protection of your data.
In the event that, in order to provide any given service, it is essential to send your data to a country that is not as secure as Spain, we will always request your permission in advance, while also applying effective security measures that will minimize any risk in sending your personal data to another country.
We will preserve your data for the duration of our commercial relationship and as long as the law obliges us to do so. Once the applicable legal deadlines have expired, we will proceed to delete your data safely and with respect for the environment.
At any time you can contact us to find out what information we have about you, rectify it if it is incorrect and delete it once our relationship has ended, in the event that this is legally possible.
You also have the right to request the transfer of your data to another entity. This right is called "portability" and can be useful in certain situations.
To request any of these rights, you must put them in writing to our address, along with a photocopy of your ID, so that we may identify you.
At our offices we have specific forms for you to exercise these rights and we offer our assistance in completing them.
If you wish to find out more about your data protection rights, you can check the website of the Spanish Agency for Data Protection (www.agpd.es)
You can withdraw your consent at any time if you change your mind about the use of your personal data.
For example, if at any given time you were interested in receiving advertising for our products or services, but you now no longer wish to receive any more advertising or publicity, you can register this by completing a form opposing such use of your data, available at our offices.
In the event that you feel your rights have been disregarded by our company, you can file a claim with the Spanish Agency for Data Protection, through any of the following means:
Filing a claim with the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or attorney is not necessary.
Our policy is not to create profiles on any of the users of our services.
However, there may be situations in which, for the purposes of providing the service, commercial or otherwise, we need to prepare information profiles about you. An example could be the use of your purchase or service history in order to offer you products or services tailored to suit your tastes or needs.
In such a case, we will apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
Our policy is not to use your data for purposes other than those we have explained. If, however, we need to use your data for different activities, we will always request your permission in advance through the provision of clear options that will allow you to decide the matter.
